Managing your subscription

All subscription management — upgrades, downgrades, cancellations, and billing details — happens through Settings → Plan & Billing and the Stripe Customer Portal linked from that page. Upgrades take effect immediately; downgrades apply at the end of the current billing period.

Accessing billing settings

Settings → Plan & Billing. From here you can:

• View current plan and next billing date
• See credits used and remaining
• Upgrade or downgrade plan (via Stripe Customer Portal)
• Purchase prepaid credit packs
• View invoice history
• Update payment method
• Cancel subscription

How does upgrading work?

Upgrading takes effect immediately. You're billed a prorated amount for the remainder of the current billing period.

How does downgrading work?

Downgrading takes effect at the end of the current billing period. Your limits don't change until then.

If the downgraded plan has fewer agent slots than you currently have running, your agents are not automatically paused or stopped when the downgrade takes effect — you'll see an over-limit banner prompting you to reduce the number of active agents manually.

How do I cancel?

Settings → Plan & Billing → Manage → Cancel subscription (via Stripe Customer Portal).

After cancellation:

• Your plan stays active until the end of the paid period
• When the period ends, the Cloud subscription ends and your account continues on the access it holds outside that subscription: an inherited plan keeps its access and limits, otherwise the account moves to Free (see Inherited plans)
• If no paid access remains, running and paused strategies are stopped and their open positions are closed automatically; any position that cannot be closed stays on your exchange
• If an inherited paid plan keeps your access, your strategies are not stopped automatically — you'll see an over-limit notice if you have more agents than that plan allows
• Your data, trade history, and strategy definitions are preserved

Invoices

All invoices are sent to your account email. You can also download PDFs from Settings → Plan & Billing → Manage (Stripe Customer Portal).

Updating payment method

Via the Stripe Customer Portal: Settings → Plan & Billing → Manage → Update payment method.

VAT

If you're in the EU/UK, Stripe automatically applies VAT based on your billing address. Enter your VAT number in the Stripe Customer Portal to exempt business accounts.