How can we help?
Live chat, email, or self-serve - whichever gets you back to trading fastest. Our support team is in UK/EU hours and replies within 24h worst case.
Live chat
Talk to a human right now inside the help center.
Typical reply: ~5 min · Mon–Fri
Email support
Best for detailed questions, logs, or screenshots.
Reply within 24h on business days
Help center
Step-by-step articles, videos and troubleshooters.
200+ articles · self-serve
Enterprise & desks
Dedicated Slack, custom SLAs, onboarding call.
Reply within 1 business day
Popular topics
Most traders find their answer in one of these.
Getting started
Create your first agent in under 5 minutes.
Connecting an exchange
API keys, permissions, and what the engine needs.
Strategy language
What the AI understands - indicators, rules, timeframes.
Paper vs live trading
How the sandbox simulates fills and slippage.
Risk management
Stop-loss, take-profit, trailing, allocation caps.
TradingView signals
Wire alerts into an agent with a webhook.
Billing & credits
Plans, overage, invoices, proration and refunds.
Wallet & withdrawals
Coinrule never holds funds - everything is on-exchange.
Security
2FA, key scoping, incident reporting, bug bounty.
Active issue with an exchange or order?
Start with the live status page to confirm it's not a venue outage, then message support with the strategy ID and timestamp - we pull engine logs for that exact window.
Frequently asked questions
Still stuck? [email protected]
Can't find what you need?
Start a chat with the team and we'll pick it up within minutes, or drop us an email with the full context.