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Privacy Policy

Coinrule Limited

This Privacy Policy explains how Coinrule Limited (“Coinrule”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website and services.

1. Information We Collect

Information you provide

  • Account registration details (name, email address)
  • Payment and billing information (processed by Stripe, Chargebee, Checkout.com)
  • Trading strategy content you create or upload
  • Communications with our support team

Information collected automatically

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, features used, timestamps)
  • IP address and approximate geolocation
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and manage your account
  • Send you updates, security alerts, and administrative messages
  • Respond to your requests and provide customer support
  • Monitor and analyse usage trends to improve user experience
  • Detect, prevent, and address fraud or technical issues
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service providers who help us operate our business (payment processors, hosting, analytics)
  • Legal authorities when required by law or to protect our rights
  • Business transfers in connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you our Services. We may retain certain data for a longer period where required by law or for legitimate business purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

7. Analytics & Session Recording

We use PostHog, a product analytics platform, to understand how our Services are used and to improve the user experience. PostHog collects:

  • Page views, clicks, and feature interactions
  • Session recordings (with form inputs and sensitive fields masked)
  • Device and browser information

Analytics data is stored on PostHog's US Cloud infrastructure. We do not use this data for advertising. You can opt out of tracking by contacting us at [email protected].

8. Cookies

We use cookies and similar technologies (including localStorage) to enhance your experience, maintain your session, and collect analytics data as described above. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Website. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

Contact Us

Coinrule Limited - Registered Address: Office One, 1 Coldbath Square, EC1R 5HL, London, United Kingdom.
Email: [email protected] | Phone: +44 20 3529 7920